If a show is sold out, can I buy unclaimed will-call tickets?
No, we cannot resell tickets.
I have tickets to a show but can no longer attend. Can I get a refund or exchange?
There is a 72-hour window during which you can get a refund for tickets. Once that period is over, we are unable to process refunds or exchanges.
I bought tickets from the Box Office but lost them. Can they be reprinted?
Tickets purchased at the Box Office cannot be reprinted.
How do I pick up Will-Call tickets?
Will-call tickets are available once the doors to the event open and can be picked up by visiting the Box Office. You will need your photo ID.
How do Groupon tickets work?
Groupon will send you a G-Pass once the offer expires. Groupon assigns the tickets on a first come, first served basis. For all other Groupon inquiries, please contact them directly.
Can I bring children to a show?
A majority of our events are all-ages and at the discretion of parents and guardians. Anyone over the age of 1 requires a ticket.
Some shows may have age restrictions, which would be listed on the Ticketmaster page for each particular event.
I have tickets to a show that was cancelled or postponed. What do I do with them?
In most cases, if a show was postponed, the original tickets will be able to be used on the rescheduled date. If you would rather have a refund, you must contact your original point of purchase.
If a show was cancelled, refunds for tickets purchased directly through Live Nation or Ticketmaster will be automatically processed. If you purchased your tickets at the Box Office, you must bring your tickets back for a refund.
Refunds will be in the same form as the original purchase.
GETTING HERE/ GETTING IN
How do I get to the Theatre?
We are located at 960 Brush Hollow Road in Westbury.
From the Northern State Parkway, we are exit 34 (Brush Hollow Road).
From the LIE/495, we are exit 40.
What time can I come into the theatre?
The doors to the venue open 1 hour before the scheduled show time. If you arrive any earlier than the listed door time, you will not be able to access the venue, including restrooms.
What can't I bring in?
All patrons, employees, vendors, and talent are subject to search and bag-check upon entering the theatre.
The following items are prohibited (with no exceptions):
Guns, fire arms, and other weapons of any kind; alcohol; drugs; face masks; laser pointers; spiked jewelry or belts; skates/skateboards; banners; posters; backpacks; luggage; balloons; flyers; beach balls; fireworks or any other pyrotechnic; drones; outside food or drink of any kind; animals excluding service animals; large bags; laptops; any other item deemed inappropriate by our security guards or management.
During colder months, coat-check is available for a nominal fee.
Can I take pictures or video?
Subject to artist restrictions, typically we do not allow professional cameras (defined as anything with a detachable lens) or any video or audio recording equipment.
Is there parking on site?
Yes, and it is included in the price of your ticket. We also have premier parking available for a fee for most of our events.
In the event our lot is full, we will utilize a satellite parking lot on Brush Hollow Road. Parking attendants will be able to direct you upon your arrival.
Once I have my ticket scanned, can I go to my car and come back in?
No, all exits are final.
Is the theatre handicap/ADA accessible?
Yes, the theatre is ADA accessible and wheelchair accessible seating is available for purchase from Ticketmaster/Live Nation and its outlets, and our Box Office.
For individuals with limited mobility, we can provide a wheelchair to transport guests from the main lobby to your seats and back to the front doors. Please be aware that our staff will not remain with the patron during event, nor can a guest remain in one of our wheelchairs for the duration of the event.
For hearing impaired individuals, we do offer assisted hearing devices on a first-come, first served basis. Device rental is free with the deposit of a credit card or valid ID.
If you require an ASL interpreter, please contact our main office at 516-247-5200 or firstname.lastname@example.org no later than 3 weeks before the performance date and we will make every effort to arrange one.
Service animals are welcome at the Theatre at Westbury. The ADA defines a service animal as any dog, such as a guide or signal dog that is individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed, or tethered at all times (unless special circumstances exist) and will be required to rest in the seating area of the individual with the disability, rather than in the aisle or on a seat. A guest whose service animal poses a threat to the safety of other guests or employees, or whose animal is not housebroken or is disruptive will be asked to escort the animal off the premises.
Do you have food or drinks for purchase?
Yes, concessions-style food along with drinks and alcohol are available for purchase in the main lobby and, when weather permits, on our patio. You can enjoy your purchases in the seating area on the patio or in you theatre seats.
We also have an expanded food and drink menu available for purchase in Lounge 960, which does require a separate ticket for entrance.
Can I bring food or drink from home?
No, outside food or drinks are not permitted in the venue.
Do the bars accept credit cards?
Can I meet the artist?
Meet and greets are sometimes available for purchase, please check Ticketmaster.
Can I bring the artist a gift or flowers?
Flowers and/or gifts will be confiscated at the door and brought backstage. We cannot guarantee delivery directly to the artist.
If I mail a letter to the artist at the venue, will they get it?
We do not accept mail or deliveries for the artist from fans.
How do I get a photo pass or schedule an interview with the artist?
Please contact the artists' publicist or management directly.